Tag Archives: Training

2016 – that was the year that was

 In January last year we published a blog post ‘2015 that was the year that was‘ which not only helped us take stock about what we have achieved, but also was very well received. So we have decided to do it again. For those who are more visually oriented, the slides ‘The OSC a lightning Tour‘ might be useful. 

Now starting its third year of operation, the Office of Scholarly Communication (OSC) has expanded to a team of 15, managing a wide variety of projects. The OSC has developed a set of strategic goals  to support its mission: “The OSC works in a transparent and rigorous manner to provide recognised leadership and innovation in the open conduct and dissemination of research at Cambridge University through collaborative engagement with the research community and relevant stakeholders.”

1. Working transparently

The OSC maintains an active outreach programme which fits with the transparent manner of the work that the OSC undertakes, which also includes the active documentation of workflows.

One of the ways we work transparently is to share many of our experiences and idea through this blog which receives over 2,000 visits a month. During 2016 the OSC published 41 blogs – eight blogs each on Scholarly Communication and Open Research, 14 on Open Access,  nine on Research Data Management and two on Library and training matters. The blogs we published in Open Access week were accessed 1630 times that week alone.

In addition to our websites for Scholarly Communication and Open Access, our Research Data Management website has been identified internationally as best practice and receives nearly 3,000 visitors a month.

We also run a Twitter feed for both Open Access with 1100 followers, and Open Data with close to 1200 followers. Many of the OSC staff also run their own Twitter feeds which share professional observations.

We also publish monthly newsletters, including one on scholarly communication matters. Our research data management newsletter has close to 2,000 recipients. Our shining achievement for the year however has to be the hugely successful scholarly communication Advent Calendar (which people are still accessing…)

We practise what we preach and share information about our work practices such as our reports to funders on APC spend and so on, through our repository Apollo and also by blogging about it – see Cambridge University spend on Open Access 2009-2016. We also share our presentations through Apollo and in Slideshare.

2. Disseminating research

The OSC has a strong focus on research support in all aspects of the scholarly communication ecosystem, from concept, through study design, preparation of research data management plans, decisions about publishing options and support with the dissemination of research outputs beyond the formal literature. The OSC runs an intense programme of advocacy relating to Open Access and Research Data Management, and has spoken to nearly 3,000 researchers and administrators since January 2015.

2.1 Open Access compliance

In April 2016, the HEFCE policy requiring that all research outputs intended to be claimed for the REF be made open access came into force. As a result, there has been an increased uptake of the Open Access Service with the 10,000th article submitted to the system in October. Our infographics on Repository use and Open Access demonstrate the level of engagement with our services clearly.

Currently half of the entire research output of the University is being deposited to the Open Access Service each month (see the blog: How open is Cambridge?). While this is good from a compliance perspective, it has caused some processing issues due to the manual nature of the workflows and insufficient staff numbers. At the time of writing, there is a deposit backlog of over 600 items to put into the repository and a backlog of over 2,300 items to be checked if they have been published so we can update the records.

The OA team made over 15 thousand ticket replies in 2016 – or nearly 60 per work day!

2.2 Managing theses

Work on theses continues, with the OSC driving a collaboration with Student Services to pilot the deposit of digital theses in addition to printed bound ones with a select group of departments from January 2017. The Unlocking Theses project in 2015-2016 has seen an increase in the number of historic theses in the repository from 700 to over 2,200 with half openly available. An upcoming digitisation project will add a further 1,400 theses. The upgrade of the repository and associated policies means all theses (not just PhDs) can be deposited and the OSC is in negotiation with several departments to bulk upload their MPhils and other sets of theses which are currently held in closed collections and are undiscoverable. This is an example of the work we are doing to unearth and disseminate research held all over the institution.

As a result of these activities it has become obvious that the disjointed nature of thesis management across the Library is inefficient. There is considerable effort being placed on developing workflows for managing theses centrally within the Library which the OSC will be overseeing into the future.

3. Research Support

3.1  Research Data Support

The number of data submissions received by the University repository is continuously growing, with Cambridge hosting more datasets in the institutional repository than any other UK university. Our ‘Data Sharing at Cambridge’ infographic summarises our work in this area.

A recent Primary Research Group report recognised Cambridge as having ‘particularly admirable data curation services’.

3.2 Policy development

The OSC is heavily involved in policy development in the scholarly communication space and participates in several activities external to the University. In July 2016 the UK Concordat on Open Research Data was published, with considerable input from the university sector, coordinated by the OSC.

We have representatives on the RCUK Open Access Practitioners Group, the UK Scholarly Communication License and Model Policy Steering Committee and the CASRAI Open Access Glossary Working Group, plus several other committees external to Cambridge. The OSC has contributed to discussions at the Wellcome Trust about ensuring better publisher compliance with their Open Access policy.

We are also updating and writing policies for aspects of research management across the University.

3.3 Collaborations with the research community

The OSC collaborates directly with the research community to ensure that the funding policy landscape reflects their needs and concerns. To that end we have held several town-hall meetings with researchers to discuss issues such as the mandating of CC-BY licensing, peer review and options relating to moving towards an Open Research landscape. We have also provided opportunities for researchers to meet directly with funders to discuss concerns and articulate amendments to the policies. The OSC has led discussions with the sector and arXiv.org, including visiting Cornell University, to ensure that researchers using this service to make their work openly available can be compliant under the HEFCE policy.

A new Research Data Management Project Group brings researchers and administrators together to work on specific issues relating to the retention and preservation of data and the management of sensitive data. We have also recruited over 40 Data Champions from across the University. Data Champions are researchers, PhD students or support staff who have agreed to advocate for data within their department: providing local training, briefing staff members at departmental meetings, and raising awareness of the need for data sharing and management.

The initiative began as an attempt to meet the growing need for RDM training, provide more subject-specific RDM support and begin more conversations about the benefits of RDM beyond meeting funders’ mandates. There has been a lot of interest in our Data Champions from other universities in the UK and abroad, with applications for our scheme coming from around the world. In response to this we have proposed a Bird of a Feather session at the 9th RDA plenary meeting in April to discuss similar initiatives elsewhere and creating RDM advocacy communities.  

3.3 Professional development for the research community

The OSC provides the research community with a variety of advocacy, training and workshops relating to research data management, sharing research effectively, bibliometrics and other aspects of scholarly communication. The OSC held over 80 sessions for researchers in 2016, including the extremely successful ‘Helping researchers publish’ event which we are repeating in February.

Our work with the Early Career Research (ECR) community has resulted in the development of a series of sessions about the publishing process for the PhD community. These have been enthusiastically embraced and there are negotiations with departments about making some courses compulsory. While this underlines the value of these offerings it does raise issues about staffing and how this will be financed.

The OSC is increasingly managing and hosting conferences at the University. Cambridge is participating in the Jisc Shared Repositories pilot and the OSC hosted an associated Research Data Network conference in September. In July 2016, the OSC organised a conference on research data sharing in collaboration with the Science and Engineering South Consortium, which was extremely well received and attracted over 80 attendees from all over the UK.

In November, the OpenCon Cambridge group – with which the OSC is heavily involved – held a OpenConCam satellite event which was very well attended and received very positive feedback. The storify of tweets is available, as is this blog about the event. The OSC was happy to both be a sponsor of the event and to be able to support the travel of a Cambridge researcher to attend the main OpenCon event in Washington and bring back her experiences.

Increasingly we are livestreaming our events and then making them available online as a resource for later.

3.4 Developing Library capacity for support

We have published a related post which details the training programmes run for library staff members in 2016. In total 500 people attended sessions offered in the Supporting Researchers in the 21st century programme, and we successfully ‘graduated’ the second tranche of the Research Support Ambassador Programme.

Conference session proposals on both the Supporting Researchers and the Research Ambassador programmes have been submitted to various national and international conferences. Dr Danny Kingsley and Claire Sewell have also had an abstract accepted for an article to appear in the 2017 themed issue of The New Review of Academic Librarianship.

4. Updating and integrating systems

The University repository, Apollo has been upgraded and was launched during Open Access Week. The upgrade has incorporated new services, including the ability to mint DOIs which has been enthusiastically adopted. A new Request a Copy service for users wishing to obtain access to embargoed material is being heavily used without any promotion, with around 300 requests a month flowing through. This has been particularly important given the fact that we are depositing works prior to publication, so we have to put them under an infinite embargo until we know the publication date (at which time we can set the embargo lift date). The huge number of over 2,000 items needing to be checked for  publication date means a large percentage of the contents of the repository is discoverable but closed under embargo.

In order to reduce the heavy manual workload associated with the deposit and processing of over 4,000 papers annually, the OSC is working with the Research Information Office on a systems integration programme between the University’s CRIS system – Symplectic – and Apollo, and retaining our integrated helpdesk system which uses a programme called ZenDesk. This should allow better compliance reporting for the research community, and reduce manual uploading of articles.

But this process involves a great deal more than just metadata matching and coding, and touches on the extremely ‘silo’ed nature of the support services being offered to our researchers across the institution. We are trying to work through these issues by instigating and participating in several initiatives with multiple administrative areas of the University.  The OSC is taking the lead with a ‘Getting it Together’ project to align the communication sent to researchers through the research lifecycle and across the range of administrative departments including Communication, Research Operations, Research Strategy and University Information Systems, termed the ‘Joined up Communications’ group. In addition we are heavily involved in the Coordinated and Functional Research Systems Group (CoFRS) the University Research Administration Systems Committee and the Cambridge Big Data Steering Group.

5. Pursuing a research agenda

Many staff members of the OSC originate from the research community and the team have a huge conference presence. The OSC team attended over 80 events in 2016 both within the UK and major conferences worldwide, including Open Scholarship Initiative, FORCE2016, Open Repositories, International Digital Curation Conference, Electronic Thesis & Dissertations, Special Libraries Association, RLUK2016, IFLA, CILIP and Scientific Data Conference.

Increasingly the OSC team is being asked to share their knowledge and experience. In 2016 the team gave four keynote speeches, presented 18 sessions and ran one Master Class. The team has also acted as session chair for two conferences and convened two sessions.

5.1 Research projects

The OSC is undertaking several research projects. In relation to the changing nature of scholarly communication services within libraries, we are in the process of analysing  job advertisements in the area of scholarly communication, we have also conducted a survey (to which we have received over 500 respondents) on the educational and training background of people working in the area of scholarly communication. The findings of these studies will be shared and published during 2017.

Dr Lauren Cadwallader was the first recipient of the Altmetrics Research Grant which she used to explore the types and timings of online attention that journal articles received before they were incorporated into a policy document, to see if there was some way to help research administrators make an educated guess rather than a best guess at which papers will have high impact for the next REF exercise in the UK. Her findings were widely shared internationally, and there is interest in taking this work further.

The team is currently actively pursuing several research grant proposals. Other research includes an analysis of data needs of research community undertaking in conjunction with Jisc.

5.2 Engaging with the research literature

Many members of the OSC hold several editorial board positions including two on the Data Science Journal, and one on the Journal of Librarianship and Scientific Communication. We also hold positions on the Advisory Board for PeerJ Preprints. We have a staff member who is the Associate Editor, New Review of Academic Librarianship . The OSC team also act as peer reviewers for scholarly communication papers.

The OSC is working towards developing a culture of research and publishing amongst the library community at Cambridge, and is one of the founding members of the Centre for Evidence Based Librarianship and Information Practice (C-EBLIP) Research Network.

6. Staffing

Despite the organisational layout remaining relatively stable between 2015 and 2016, this belies the perilous nature of the funding of the Office of Scholarly Communication. Of the 15 staff members, fewer than half are funded from ‘Chest’ (central University) funding. The remainder are paid from a combination of non-recurrent grants, RCUK funding and endowment funds.

The process of applying for funding, creating reports, meeting with key members of the University administration, working out budgets and, frankly, lobbying just to keep the team employed has taken a huge toll on the team. One result of the financial situation is many staff – including some crucial roles – are on short-term contracts and several positions have turned over during the year. This means that a disproportionate amount of time is spent on recruitment. The systems for recruiting staff in the University are, shall we say, reflective of the age of the institution.

In 2016 alone, as the Head of the OSC, I personally wrote five job descriptions and progressed them through the (convoluted) HR review process.  I conducted 32 interviews for OSC staff and participated in 10 interviews for staff elsewhere in the University where I have assisted with the recruitment. This  has involved the assessment of 143 applications. Because each new contract has a probation period, I have undertaken 27 probationary interviews. Given each of these activities involve one (or mostly more) other staff members, the impact of this issue in terms of staff time becomes apparent.

We also conducted some experiments with staffing last year. We have had a volunteer working with us on a research project and run a ‘hotdesk’ arrangement with colleagues from the Research Information Office, the Research Operations Office and Cambridge University Press. We also conducted a successful ‘work from home’ pilot (a first for the University Library).

7. Plans for 2017

This year will herald some significant changes for the University – with a new Librarian starting in April and a new Vice Chancellor in September. This may determine where the OSC goes into the future, but plans are already underway for a big year in 2017.

As always, the OSC is considering both a practical and a political agenda. On the ‘political’ side of the fence we are pursuing an Open Research agenda for the University. We are about to kick off of the two-year Open Research Pilot Project, which is a collaboration between the Office of Scholarly Communication and the Wellcome Trust Open Research team. The Project will look at gaining an understanding of what is needed for researchers to share and get credit for all outputs of the research process. These include non-positive results, protocols, source code, presentations and other research outputs beyond the remit of traditional publications. The Project aims to understand the barriers preventing researchers from sharing (including resource and time implications), as well as what incentivises the process.

We are also now at a stage where we need to look holistically at the way we access literature across the institution. This will be a big project incorporating many facets of the University community. It will also require substantial analysis of existing library data and the presentation of this information in an understandable graphic manner.

In terms of practical activities, our headline task is to completely integrate our open access workflows into University systems. In addition we are actively investigating how we can support our researchers with text and data mining (TDM). We are beginning to develop and roll out a ‘continuum’ of publishing options for the significant amount of grey literature produced within Cambridge. We are also expanding our range of teaching programmes – videos, online tools, and new types of workshops. On a technical level we are likely to be looking at the potential implementation of options offered by the Shared Repository Pilot, and developing solutions for managed access to data. We are also hoping to explore a data visualisation service for researchers.

Published 17 January 2017
Written by Dr Danny Kingsley
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Further developing the library profession in 2016

In this blog post, Claire Sewell, the OSC’s Research Support Skills Coordinator reflects on a busy year for the professional development of Cambridge library staff.

Librarians are always learning and 2016 was a bumper year for training in the Office of Scholarly Communication (OSC). The OSC has taken an active role in professional development since its foundation but things have stepped up since the dedicated training role of Research Support Skills Coordinator was established at the end of 2015.

The OSC runs two parallel professional development  schemes for library staff:

Supporting Researchers in the 21st Century Programme

The Supporting Researchers Programme offers training in the area of scholarly communication to all library staff at Cambridge University and is designed to equip staff with the skills they will need to work in a modern academic library.

In 2016 there were a total of 30 events attracting an audience of nearly 500 library staff. Attendees were drawn from across faculty, college and the University Library with several repeat attendees. Topics covered included:

  • Altmetrics
  • Bibliometrics
  • Copyright
  • Metadata
  • Open Access
  • Research data management
  • Research integrity
  • Presentation skills

Attendees have been quick to praise the sessions offered with an average of 71% rating sessions as excellent. Feedback has also been positive:

“[I learnt] a lot about metrics and the confidence to go and find out more”.

“Very engaging. Like the speed, got through a lot without it getting too boring or slow!”

“Appreciated that we were walked through the process and implications of funding requirements”

A presentation skills workshop – Presentations: From Design to Delivery – was by far our most popular session of 2016. Although originally scheduled to run twice, three extra sessions had to be added to cope with demand. In total 71 library staff attended these sessions and consistently rated them as excellent. We hope to build on this success by offering further presentation skills training in 2017.

Research Support Ambassador Programme

This intensive programme ran from June – October 2106 and included sixteen participants from across colleges, departments and the University Library. This spread across the University is particularly gratifying as participation is voluntary. The Research Ambassadors embarked on a training programme made up of three strands:

  1. Targeted training sessions in areas covered by the remit of the Office of Scholarly Communication such as Open Access and Research Data Management
  2. The development of transferrable skills such as leadership, presentation skills and working in teams
  3. Small group project work to create tangible training materials which can be shared across the wider library community

This programme has been adapted in response to feedback received after an initial pilot run in 2015. More structure was introduced through the regular training sessions which Ambassadors were required to attend. Extra optional sessions were also offered according to demand, mostly in relation to group projects. Lastly there was a narrower scope to the group project element to ensure that Ambassadors could complete the task within the time available.

The small group projects Ambassadors worked on aim to give back to the Cambridge library community by producing training materials that can be used by all under a Creative Commons licence. In 2016 Ambassadors worked on three projects:

  1. Digital Humanities webpages – webpages highlighting the work that Cambridge University Library is doing in this increasingly important area of scholarship.
  2. Metadata toolkit – these slides and associated activities can be used to teach the research community about the importance of metadata creation.
  3. Online videos – bite sized videos which showcase various different tools which will be of use to researchers in disseminating their research.

The Research Ambassadors are now able to work confidently in their own libraries to provide point-of-need help to the research community. At the same time they have improved their knowledge of the scholarly communication landscape and the range of ways in which they can support the research community.

Promotion

We’ve also been working hard to promote the training we offer in the OSC, both to Cambridge librarians and the wider world.

Webpages have been created for both the Supporting Researchers in the 21st Century and Research Support Ambassador programmes so that interested parties have something to refer to and all information is kept in an accessible place. We held two Research Support Ambassador Showcase sessions in April and October to allow Ambassadors to demonstrate their outcomes and reflect on their participation on both a personal and professional level. There have also been two blog posts about the initial run of the Ambassador programme from both an insider and observer perspective which helped to give new insight into the initiative.

We have more formal plans for promotion of the programme through conference proposals and journal article submissions. More details of these will be made available once we know the outcome!

Moving forward

We have some exciting plans for training in 2017. The OSC recently sent out a survey to help with planning our next round of training and the response has been overwhelming. Re-runs of some popular topics such as copyright and presentation skills were requested along with new sessions on search skills and researching in the workplace. It looks like 2017 is going to be an exciting year for training so please follow our progress via this blog and our training webpages.

Published 17 January 2017
Written by Claire Sewell 

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Changing roles and changing needs for academic librarians

The Office of Scholarly Communication (OSC) has joined the Centre for Evidence Based Library and Information Practice (C-EBLIP) Research Network, and as part of this commitment has prepared the following blog which is a literature review of papers published addressing the changing training needs for academic librarians. This work feeds into research currently being carried out by the OSC into the educational background of those working in scholarly communication. The piece concludes with a discussion of this research and potential next steps.

Changing roles

There is no doubt that libraries are experiencing another dramatic change as a result of developments in digital technologies. Twenty years ago in their paper addressing the education of library and information science professionals, Van House and Sutton note that “libraries are only one part of the information industry and for many segments of the society they are not the most important part”.

There is an argument that “as user habits take a digital turn, the library as place and public services in the form of reference, collection development and organisation of library resources for use, all have diminishing value to researchers”. Librarians need to adapt and move beyond these roles to one where they play a greater part in the research process.

To this end scholarly communication is becoming an increasingly established area in many academic libraries. New roles are being created and advertised in order to better support researchers as they face increasing pressure to share their work. Indeed a 2012 analysis into new activities and changing roles for health science librarians identified ‘Scholarly communications librarians’ as a new role for health sciences librarians based on job announcements whilst in their 2015 paper on scholarly communication coaching Todd, Brantley and Duffin argue that: “To successfully address the current needs of a forward-thinking faculty, the academic library needs to place scholarly communication competencies in the toolkit of every librarian who has a role interacting with subject faculty.”

Which skill sets are needed?

Much of the literature is in agreement about the specific skill set librarians need to work in scholarly communication. “Reskilling for Research”identified nine areas of skill which would have increasing importance including knowledge about data management and curation. Familiarity with data is an area mentioned repeatedly and acknowledged as something librarians will be familiar with. Mary Anne Kennan describes the concept as “the librarian with more” – traditional library skills with added knowledge of working with and manipulating data.

Many studies reported that generic skills were just as much, if not more so, in demand than discipline specific skills. A thorough knowledge of advocacy and outreach techniques is needed to spread the scholarly communication message to both library staff and researchers. Raju highlighted presentation skills for similar reasons in his 2014 paper.

The report “University Publishing in a Digital Age” further identified a need for library staff to better understand the publishing process and this is something that we have argued at the OSC in the past.

There is also a need to be cautious when demanding new skills. Bresnahan and Johnson (article pay-walled) caution against trying to become the mythical “unicorn librarian” – an individual who possesses every skill an employer could ever wish for. This is not realistic and is ultimately doomed to fail.

In their 2013 paper Jaguszewski and Williams instead advocate a team approach with members drawn from different backgrounds and able to bring a range of different skills to their roles. This was also the argument put forward by Dr Sarah Pittaway at the recent UKSG Forum where her paper addressed the issue of current library qualifications and their narrow focus

Training deficit

Existing library roles are being adapted to include explicit mention of areas such as Open Access whilst other roles are being created from scratch. This work provides a good fit for library staff but it can be challenging to develop the skills needed. As far back as 2008 it was noted that the curricula of most library schools only covered the basics of digital library management and little seems to have changed since with Van House and Sutton identifying barriers to “the ability of LIS educational programs to respond” to changing needs such as the need to produce well-rounded professionals.

Most people working in this area learn their skills on the job, often from more experienced colleagues. Kennan’s study notes that formal education could help to fill the knowledge gap whilst others look to more hands-on training as this helps to embed knowledge.

The question then becomes should the profession as a whole be doing more to prepare their new recruits for the career path of the 21st century academic librarian? This is something we have been asking ourselves in Office of Scholarly Communication (OSC) at Cambridge. Since the OSC was established at the start of 2015 it has made a concerted effort to educate staff at the one hundred plus libraries in Cambridge through both formal training programmes and targeted advocacy. However we are aware that there is still more to be done. We have begun by distributing a survey to investigate the educational background of those who work in scholarly communications. The survey was popular with over five hundred responses and many offers of follow up interviews which means that we have found an area of interest amongst the profession. We will be analysing the results of the survey in the New Year with a view to sharing them more widely and further participating in the scholarly communication process ourselves.

Conclusion

Wherever the skills gaps are there is no doubt that the training needs of academic librarians are changing. The OSC survey will provide insight into whether these needs are currently being met and give evidence for future developments but there is still work to be done. Hopefully this project will be the start of changes to the way academic library staff are trained which will benefit the future of the profession as a whole.

Published 29 November 2016
Written by Claire Sewell and Dr Danny Kingsley

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